Privacy Policy
Last updated: 18 August 2026
This policy explains how CRMCrew Limited ("CRMCrew", "we", "us") collects, uses, and protects personal data when you use this website, book a meeting with us, or otherwise get in touch. We are committed to handling your data responsibly and in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018.
Who we are
CRMCrew Limited is a company registered in England and Wales, company number 12429814, with its registered office at 15 London End, Beaconsfield, Buckinghamshire, HP9 2HN, United Kingdom. We are the data controller for the personal data described in this policy.
You can contact us about anything in this policy at info@crmcrew.com.
What we collect
We collect the following kinds of information:
- Booking details. When you book a meeting through our scheduling provider, we collect your name, email address, phone number, and any information you choose to share about your business and requirements.
- Communications. If you email us or speak with us, we keep a record of the correspondence and any information you provide during calls.
- Usage data. When you visit this website we collect technical information such as your device type, browser, approximate location, pages viewed, and how you interact with the site. See "Analytics and cookies" below.
- Advertising data. If you arrive via one of our adverts, we may receive campaign information (such as which advert you clicked) attached to your visit.
How we use your data
- To arrange, prepare for, and hold meetings you book with us.
- To respond to enquiries and provide our services.
- To understand how the website is used and improve it.
- To measure the effectiveness of our marketing.
- To meet our legal and accounting obligations.
Our lawful bases for this are: taking steps at your request before entering into a contract (for bookings and enquiries), our legitimate interests in running and promoting our business (for analytics and marketing measurement), and compliance with legal obligations where applicable.
Analytics and cookies
We use Microsoft Clarity to understand how visitors use this website. Clarity captures behavioural information such as clicks, scrolling, and session replays, using cookies and similar technologies, and provides us with heatmaps and aggregated statistics. This helps us improve the site and our marketing. For more on how Microsoft handles this data, see the Microsoft Privacy Statement.
Videos on this site are hosted by Wistia, which may set cookies to enable playback and measure viewing. Our booking calendar is provided by iClosed, which processes the details you enter when booking.
You can control or delete cookies through your browser settings at any time.
Who we share data with
We do not sell your personal data. We share it only with service providers who help us run the business, under appropriate safeguards:
- iClosed, our meeting scheduling provider.
- Microsoft Clarity, for website analytics.
- Wistia, for video hosting.
- Netlify, which hosts this website.
- Google Workspace, for email and business documents.
Some of these providers are based outside the UK. Where personal data is transferred internationally, we rely on appropriate safeguards such as adequacy decisions or standard contractual clauses.
How long we keep data
We keep personal data only as long as needed for the purposes above: booking and client information for as long as we have a relationship with you and for a reasonable period afterwards to meet legal, accounting, and insurance requirements, and analytics data for the retention periods set by the relevant provider.
Your rights
Under UK data protection law you have the right to access the personal data we hold about you, to have it corrected or deleted, to restrict or object to our processing of it, and to data portability. To exercise any of these rights, email info@crmcrew.com and we will respond within one month.
If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk, though we would appreciate the chance to resolve any concern with you first.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page, with the date of the most recent update shown at the top.